Refund & Returns Policy

Refunds and Returns Policy for ProGamerGlasses.net

Effective Date: September 10, 2024

At Pro Gamer Glasses, we strive to provide high-quality blue light blocking glasses for gamers. If you’re not completely satisfied with your purchase, we’re here to help! Please review our Refunds and Returns Policy carefully to understand how returns, exchanges, and refunds work for our products.

1. Eligibility for Returns

You have 30 days from the date of delivery to initiate a return or exchange of your item. To be eligible for a return, your product must meet the following conditions:

The item must be in new, unused, and original condition.
The product should be returned in its original packaging, including any accessories, manuals, and any other components.
The item must not show signs of wear, damage, or alterations.
A proof of purchase (such as a receipt or order confirmation) is required.

Non-returnable items include:

Products purchased as part of a clearance sale or promotional items (unless defective or damaged upon arrival).
Gift cards or other non-physical items.

2. How to Initiate a Return

To initiate a return, please follow these steps:

Contact us at [email protected] within 30 days of receiving your order. In your email, provide your order number, a brief description of the reason for the return, and attach any relevant images if the product is faulty or damaged.
Our customer service team will respond within 2 business days to provide further instructions on how to proceed with your return.
Once approved, you will be asked to ship the item back to us. The return shipping address will be provided in our response.

3. Return Shipping Costs

If the item is being returned due to a defect or an error on our part, Pro Gamer Glasses will cover the cost of return shipping. In such cases, we will provide you with a prepaid return shipping label.
For all other returns (such as items returned due to a change of mind), the customer is responsible for paying the return shipping costs.

4. Inspection and Refund Processing

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return. This process typically takes 7-14 business days after we receive your item.

If your return is approved, we will process the refund, and the amount will be automatically refunded to your original payment method.
Refunds usually take 14-30 business days to reflect in your account, depending on your payment provider.

If the product is found to be damaged or not in its original condition, we reserve the right to refuse the refund or provide a partial refund at our discretion.

5. Exchanges

If you wish to exchange your item (e.g., for a different size or color), follow the return process outlined above, and indicate that you want an exchange. Once the returned product is received and inspected, we will ship the replacement product to you.

Please note that exchanges are subject to product availability. If the item is not available, we will process a full refund.

6. Damaged or Defective Items

If your product arrives damaged or defective, we sincerely apologize for the inconvenience. Please contact us within 7 days of receiving your order, and include photos of the damage along with your order number. We will either offer a replacement or a full refund depending on your preference.

7. Late or Missing Refunds

If you haven’t received your refund after the 14-day processing window, we recommend the following steps:

Check your bank account or payment card again to ensure the refund hasn’t been posted.
Contact your bank or payment provider to inquire about any pending transactions.

If you’ve completed these steps and still haven’t received your refund, please contact us at [email protected] for further assistance.

8. Customer Support

If you have any questions or concerns about your return, refund, or exchange, feel free to reach out to us:

Email: [email protected]
Business Name: Pro Gamer Glasses
Website: ProGamerGlasses.net
Address: Busaiteen, Bahrain

Thank you for shopping with ProGamerGlasses.net. We are committed to providing quality products and excellent customer service. Your satisfaction is our priority.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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